Privacy Policy

At Vape and Smoke, your privacy is important to us. We are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase.

Information We Collect

When you interact with Vape and Smoke, we collect the following types of information:

1. Personal Information

This includes information you voluntarily provide when you:

Create an account: Name, email address, phone number, shipping address, and billing information.
Make a purchase: Payment details such as credit card numbers or other payment methods.
Contact us: Any information shared through customer service inquiries or feedback forms.

2. Non-Personal Information

We also collect non-personal data, which includes:

Browsing activity: Your IP address, browser type, device type, and pages viewed on our website.
Cookies: Small files that collect data about your preferences and site behavior to improve your browsing experience.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including shipping and billing.
Customer Support: To respond to inquiries, provide customer service, and manage returns or exchanges.
Personalization: To improve your shopping experience by showing relevant products, offers, or content.
Marketing: To send you promotional emails, newsletters, and special offers (you can opt out of marketing communications at any time).
Legal Compliance: To comply with legal obligations, such as age verification for purchasing vape products.

Data Protection and Security

At Vape and Smoke, we implement a variety of security measures to protect your personal information:

Encryption: Your sensitive payment information is encrypted using SSL (Secure Socket Layer) technology.
Access Control: Only authorized employees have access to your personal data, and we regularly review our security protocols.
Secure Payment Processors: We use trusted third-party payment processors to handle transactions securely.

Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We work with third-party providers (e.g., shipping carriers, payment processors) to assist in fulfilling orders. These providers only receive the necessary data to perform their services and are contractually obligated to protect your information.
Legal Compliance: We may share your information to comply with legal obligations, prevent fraud, or protect the safety of our customers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience by:

Storing your preferences (such as language or currency)
Tracking website usage for analytics
Delivering personalized advertisements based on browsing activity

You can control cookie settings in your browser, but disabling cookies may affect your experience on our site.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: If any of your personal data is inaccurate, you can request corrections.
Deletion: You can request that we delete your data, subject to legal obligations.
Opt-Out: You can unsubscribe from marketing communications at any time using the opt-out link in the emails or by contacting us directly.

To exercise any of these rights, please contact us at [support email].

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated at the top of the policy.